Privacy Policy
At The WonderLab, your privacy is extremely important to us. This policy explains what information we collect, how we use it, and how we protect it when you visit or make a purchase on www.thewonderlab.uk or contact us directly.
1. What Information We Collect
We collect the following types of personal information:
• Name, email address, and phone number
• Billing and payment details (processed securely via Wix Payments or Treatwell)
• Appointment or order details
• Information shared in forms, messages, or reviews
• Technical information such as IP address, device type, and browsing behaviour (through cookies or analytics tools).
2. How We Collect Information
We collect personal data when you:
• Book or purchase services, packages, or gift cards on our website
• Subscribe to our newsletter or promotions
• Contact us directly (via forms, email, or social media)
• Browse our website — cookies and analytics tools automatically collect some data
3. Why We Collect Personal Information
We collect your information to:
• Provide and manage your bookings and purchases
• Process payments and issue confirmations
• Send appointment reminders, receipts, and updates
• Improve our treatments, website, and customer experience
• Comply with legal, tax, and safety obligations
4. How We Store, Use & Share Your Data
• Your data is securely stored on Wix’s GDPR-compliant servers.
• We never sell or rent your personal information.
• We may share limited data only with:
– Payment processors (e.g. Wix Payments, Treatwell)
– Email systems used for booking confirmations or updates
– Legal authorities, if required by law
All third-party providers we use comply with GDPR and handle your information safely.
5. Communication with You
We may contact you by email, SMS, or social media to:
• Confirm or update your bookings
• Send receipts, aftercare information, or reminders
• Share offers or news (only if you’ve opted in)
You can unsubscribe from marketing messages anytime by clicking “Unsubscribe” or contacting us directly at info@thewonderlab.uk.
6. Cookies & Tracking Tools
Our website uses cookies and similar technologies for:
• Website functionality and security
• Visitor analytics (via Wix Analytics, Google Analytics)
• Improving your online experience
You can manage or disable cookies in your browser settings at any time.
Please note that third-party services (such as Google Analytics) may have their own cookie and privacy policies.
7. Withdrawing Consent or Accessing Your Data
You have the right to:
• Request a copy of your personal data
• Ask us to correct or delete your information
• Withdraw your consent for data processing
To do so, please contact us at info@thewonderlab.uk.
We will respond to all valid requests within 30 days as required by UK GDPR.
8. Privacy Policy Updates
We reserve the right to update or modify this Privacy Policy at any time.
Changes will take effect immediately once posted on our website.
We encourage you to review this page periodically to stay informed about how we protect your information.
9. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please contact us:
The WonderLab
Saint George’s Road, Glasgow, United Kingdom
Email: info@thewonderlab.uk
Phone: +44 (0) [​​7752033179]
We are committed to protecting your privacy and ensuring a transparent experience.